Terms of service

Welcome to Big Digit. These Terms of Service (“Terms”) govern your access to and use of our website, software products, and services (collectively, the “Services”). By using or accessing any part of our Services, you agree to be bound by these Terms.

1. Overview

Big Digit provides cloud-based logistics software designed to streamline fulfilment, supply chain management, and systems integration. These Terms apply to all visitors, customers, and users of our Services.

2. Eligibility

To use our Services, you must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation.

3. Your responsibilities

You agree to:

  • Provide accurate, current, and complete information during registration and use.
  • Maintain the confidentiality of any login credentials associated with the Services.
  • Use the Services only for lawful and authorised purposes.

You may not:

  • Reverse-engineer, decompile, or modify any part of the Services.
  • Use the Services to transmit harmful, offensive, or illegal content.
  • Interfere with the proper functioning of the platform or attempt unauthorised access to our systems or data.

4. Data collection and privacy

By using our Services, you agree that we may collect and use data as described in our Privacy Policy.

We collect:

  • Contact information (name, email, etc.) when you reach out or engage with us.
  • Operational and logistics data from your systems (orders, inventory, fulfilment data) necessary to deliver our services.
  • Usage data and cookies for analytics and performance tracking.

We process your data solely to provide, improve, and support the Services, and we do not sell or rent your personal data.

5. Third-party services

Our Services integrate with third-party tools such as:

  • Mailchimp – for managing communications and CRM data
  • Calendly – for demo and meeting scheduling
  • Google Analytics – for website performance tracking
  • eCommerce, ERP, logistics, and forecasting tools – for customer-driven integrations

Use of these third-party services is optional and governed by their own terms and policies. We facilitate secure data transfer only as needed to deliver our services.

6. Payment terms

Big Digit currently issues direct invoices for its Services. All fees are due according to the terms of your agreement or invoice. If we later adopt a third-party payment platform (e.g., Stripe), any payment data will be processed securely through their system.

7. Intellectual property

All content, software, branding, and documentation associated with Big Digit are protected by intellectual property laws and are the exclusive property of Big Digit or its licensors. You may not reproduce, redistribute, or create derivative works unless explicitly authorised in writing.

8. Termination

We reserve the right to suspend or terminate your access to the Services if:

  • You breach these Terms
  • Your use causes harm or legal risk to Big Digit or other users
  • Required by law or regulation

Upon termination, your right to access the Services will cease, but obligations around confidentiality, data handling, and intellectual property will survive.

9. Disclaimer and limitation of liability

The Services are provided “as is” and “as available.” We make no warranties about their availability, performance, or accuracy.

To the fullest extent permitted by law, Big Digit shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or business opportunities

Our total liability will not exceed the amount you paid us in the 12 months prior to the claim.

10. Changes to terms

We may update these Terms from time to time. Significant changes will be communicated via email or through the Service interface. Your continued use of the Services after updates means you accept the revised Terms.

11. Governing law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law provisions.

12. Contact us

For any questions or concerns regarding these Terms, please contact:

Big Digit
Email: hello@bigdigit.com