Privacy policy

Learn about our terms of use and how we use your personal data.

1. Information we collect

We may collect the following types of information:

a. Personal Data
Contact details such as your name and email address, submitted via forms on our website, or provided via phone, email, or referrals.

Optional business data (e.g., company name, business type) included in enquiry messages or shared during conversations.

b. Automatically collected data
We may use cookies and similar technologies to collect information about your device, browser, IP address, and usage behavior across our website. Please review our Cookie Policy for more information.

c. Data through our products
To deliver our logistics solutions, we collect and process operational data from your systems and third-party platforms, such as:

  • Order information, inventory data, tracking numbers, and fulfillment statuses (Big Digit Fulfil, Deliver)
  • Supply chain metrics, forecasting data, and workflow management inputs (Big Digit Supply)
  • Connection and data transfer logs between integrated platforms (Big Digit Connect)

This data is used strictly to provide the requested services.

2. How we use your data

We use the information we collect to:

  • Provide and maintain our products and services
  • Respond to enquiries and provide customer support
  • Send newsletters or updates (with your consent)
  • Improve our website, user experience, and offerings
  • Conduct analytics and usage tracking

3. Third-party services & integrations

a. Mailchimp
We use Mailchimp to manage our mailing list, send communications, and store CRM contact data. Mailchimp may process your information in accordance with their privacy policy.

b. Calendly
If you book a demo or consultation via our site, your contact details may be sent to Calendly to facilitate scheduling.

c. Big Digit integrations
Big Digit’s software enables integrations with third-party systems. Depending on how you configure these integrations, your data may be transferred to or received from platforms such as:

  • eCommerce platforms
  • ERP systems
  • Returns platforms
  • Customs systems
  • Forecasting & replenishment tools
  • Carrier and logistics systems

Use of these integrations is optional and controlled by the user. Big Digit facilitates this data flow securely, only as necessary to deliver the service.

d. Analytics
We may use Google Analytics and Google Tag Manager to analyze usage and improve our site. These services may collect data via cookies.

4. Payments

We currently invoice customers directly and do not process payments through our website. If in the future we use a third-party payment processor such as Stripe, your payment data will be handled securely by that processor in accordance with their privacy practices.

5. Legal Bases (GDPR & CCPA)

If you are in the European Economic Area (EEA) or California, we process your data under the following legal bases:

  • Consent (e.g., for marketing emails)
  • Contractual necessity (e.g., providing services you requested)
  • Legitimate interests (e.g., improving our platform)

You have the right to:

  • Access or correct your data
  • Request deletion
  • Object to processing
  • Lodge a complaint with your data protection authority

6. Data sharing & security

We do not sell or rent your personal data. We may share it with trusted third-party service providers only as necessary for them to perform services on our behalf.

We use technical and organizational measures to protect your data, including encryption and access controls.

7. Your choices

You can unsubscribe from marketing emails at any time by clicking the link in any message.

8. Contact us

If you have questions about this Privacy Policy, or wish to exercise your rights, please contact:

Big Digit
Email: hello@bigdigit.com